Privacy Policy

1. Who We Are

TurboVictoire ("we", "us", "our") operates TurboVictoire.com, a free-to-play social casino entertainment platform. We are not a gambling operator. No real money is involved in any of our services. This Privacy Policy describes how we handle personal information collected through our website.

For questions about this policy, contact us at: privacy@turbovictoire.com

2. Important Notice About Our Service

3. Information We Collect

3.1 Information You Provide Voluntarily

When you create an account or contact us, we may collect:

• Username or display name
• Email address
• Date of birth (for age verification — we do not store the exact date, only confirmation that you are 18+)
• Any information you include in messages to our support team

3.2 Information Collected Automatically

When you use our website, we automatically collect certain technical information, including:

• IP address (anonymised after 90 days)
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website (how you found us)
• Game session data (which games you play, virtual coin balance)

3.3 Cookies and Similar Technologies

We use cookies and local storage to:

• Remember your age verification status
• Maintain your session and preferences
• Analyse website traffic (via anonymised analytics)
• Improve the performance and experience of our platform

You can control cookie usage through the consent banner displayed on your first visit. See Section 8 for more details on your rights.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our free gaming platform
• Verify that users are aged 18 or older
• Respond to your enquiries and support requests
• Send service-related emails (account confirmations, updates)
• Analyse usage patterns to improve game quality and platform performance
• Comply with applicable laws and regulations
• Detect and prevent fraud or abuse of our platform

We will never use your data for real-money gambling purposes or share it with gambling operators.

5. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) and United Kingdom, we process personal data under the following legal bases:

• Consent: For cookies and optional communications
• Legitimate Interests: For security, fraud prevention, and service improvement
• Legal Obligation: For age verification compliance
• Contract: To provide the services you have requested

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share data only in these limited circumstances:

• Service Providers: Trusted third parties who help us operate our platform (e.g., hosting, analytics), bound by confidentiality agreements
• Legal Requirements: If required by law, court order, or governmental authority
• Business Transfer: In the event of a merger, acquisition, or sale of assets (you will be notified)
• Safety: To prevent imminent harm to a person

All third-party service providers are vetted for compliance with applicable data protection laws including GDPR.

7. Data Retention

We retain personal data only as long as necessary:

• Active account data: retained while your account is active
• Inactive account data: deleted after 24 months of inactivity
• Support communications: retained for 12 months
• Analytics data: anonymised and retained for 24 months

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Portability: Receive your data in a portable format
• Restriction: Request restriction of processing
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time (for consent-based processing)

To exercise any of these rights, email us at privacy@turbovictoire.com. We will respond within 30 days.

9. Children's Privacy

10. International Data Transfers

Your data may be processed in countries outside your own. Where data is transferred outside the EEA or UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Security

We implement appropriate technical and organisational measures to protect your personal data against accidental loss, destruction, alteration, and unauthorised disclosure or access. These include:

• SSL/TLS encryption for all data in transit
• Secure servers with access controls
• Regular security audits
• Staff training on data protection

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

12. Third-Party Links

Our website may contain links to third-party websites, including responsible gaming organisations. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy regularly.

14. Contact Us

For any questions about this Privacy Policy or to exercise your rights, contact us:

• Email: privacy@turbovictoire.com
• Website: TurboVictoire.com

You also have the right to lodge a complaint with your local data protection supervisory authority.